- Training and Support services ensuring successful implementation
- Allows for ongoing adoption to a new system
- Single point of contact for help on various issues
- Three tiered help desk
- Support for software specific needs
- End-to-end management in resolving issues
Training, Support and Help Desk
Tactiv provides for Service Desk, Training and System Support Services to ensure the successful implementation and ongoing adoption of a new system.
Our dedicated help desk provides the users a single point of contact to receive help on various issues. Tactiv uses a three tiered help desk. The first-level help desk answers the most commonly asked questions.
If the issue isn’t resolved at the first-level, the issue is escalated to a second level that has the necessary resources to handle more difficult calls.
Our third level line of support often deals with software specific needs, such as updates and bug-fixes and ensures your support requirements can be managed end-to-end.
Resources
enQuire’s Professional Services
- Peak Demand Management
- Online Application Development
- Project Management & Analysis
- Change Management
enQuire’s Products & Solutions
